Return Policy
Commitment to Quality and Freshness
At Farmood, we take pride in delivering foods that are fresh, wholesome, and carefully prepared to meet the highest standards. From raw ingredients to processed goods, every item reflects our promise of quality. We know our customers trust us to provide products that support healthy living, and we honor that trust with every order we fulfill.
Understanding Customer Needs and Simplifying the Return Process
We also understand that sometimes things don’t go as planned. That’s why our return policy is designed to be clear and straightforward. If you’re not fully satisfied with your order, we want the process of returning or exchanging items to be as smooth and stress-free as possible.
Eligibility for Returns
14-Day Return Window
Returns are accepted within 14 days of receiving your order.Condition of Products
Items must be unopened, unused, and returned in their original packaging to qualify for a refund or exchange.Perishable Items
Due to the nature of raw and fresh foods, certain products—such as fresh produce, baked goods, and other time-sensitive items—are non-returnable for health and safety reasons.Damaged or Incorrect Products
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery. We will gladly arrange a replacement, exchange, or return at no extra cost to you.
Return Process
We’ve made our return process simple and customer-friendly to ensure your concerns are resolved quickly.
Contact Customer Support
Reach out to us via email at support@farmood.com or through the contact form on our website to initiate your return request.Provide Order Details
Please include your order number, the product(s) you’d like to return, and the reason for your request. This helps us process your return more efficiently.Receive Guidance from Our Team
Once we review your request, our Customer Support team will guide you through the next steps. If applicable, we will provide a Return Merchandise Authorization (RMA) to include with your shipment.Return Shipping Costs
Customers are responsible for covering return shipping costs. However, if the return is due to a product defect, damage, or an error on our part, Farmood will cover the return shipping charges.
International returns
We’re proud to serve customers worldwide, and our international return policy is designed with the same care as our domestic policy.
Eligibility
International returns follow the same guidelines as domestic returns: items must be unopened, unused, and returned within 14 days of receipt.Customer Responsibility
Return shipping costs and any customs duties are the responsibility of the customer unless the item is defective or incorrect.Timeframes
Delivery times and return allowances may vary depending on the destination country and local regulations. We recommend contacting our Customer Support team promptly if you need assistance with an international return.
Refunds and Exchanges
Once we receive your returned product, our team will carefully inspect it to ensure it meets the eligibility criteria. We will then notify you of the status of your refund or exchange.
Refunds
Approved refunds will be processed within 7 business days and credited back to your original method of payment. Processing times may vary depending on your bank or payment provider.Exchanges and Store Credit
If you prefer, you may choose to exchange your item for another eligible product or request store credit to use toward a future purchase.
Our goal is to make this process quick and hassle-free, so you can continue to enjoy Farmood products with confidence.
Products Not Eligible for Return
For health, safety, and quality assurance reasons, the following items cannot be returned:
Opened or used food products
Perishable items such as fresh fruits, vegetables, and baked goods
Gift cards and promotional items
Quality Assurance
At Farmood, quality and freshness are at the heart of everything we do. From carefully sourcing ingredients to maintaining strict standards during processing and packaging, we work hard to ensure that every product you receive meets your expectations.
If you ever experience an issue with your order, we encourage you to reach out to us right away. Our team is committed to resolving concerns quickly and making sure your experience with Farmood remains positive. Your satisfaction is our priority, and we stand by the integrity of our products.
Contact Information
Email: admin@farmood.com
Phone: +233 202 070 905
Website: www.farmood.com/contact-us